common customer questions and answers
Q: What software do you use & what type of files can you accept?
A: All mold designs are first done in 2D AutoCAD for your review. Once the 2D design has been approved we will do a complete 3D mold design in Pro-Engineer. We can accept and prefer native files in the following formats: Pro-E, Solidworks, CATIA and Unigraphics. We also can accept IGS, STP, and DXF files.
Q. Where is the tool sampled?
A. We sample all tools in China prior to shipment. The tools will be run under production conditions for a minimum of two hours. We will select random samples during the run and provide complete first article inspection reports to you along with the sample parts. These samples are shipped to you via air for your approval. Once the samples are approved we will then prepare the tools for shipment.
Q. Can we visit your facilities?
A. Yes, we encourage you to do so at any time. Whether traveling to Denver or China we will gladly accommodate your visit and will assist with any transportation arrangements.
Q. What components are used in the tool build and will we be able to get replacement parts in the U.S.?
A. We use German and Swedish P-20 and H-13 from companies such as Thyssen and Uddelholm. We purchase DME and Progressive components for cycle counters, jiffy Connectors, slide locks, etc. All bolts and other wear items are inch standard for ease of maintenance.
Q. What about warranty?
A. Should there be a problem with one of our tools we will either return it to Denver or work with a shop of your choice to get you up and running as soon as possible, at our expense. All P-20 tools are warranted against defects in materials and workmanship for 500,000 cycles or a period of one year. H-13 tools are warranted for 1,000,000 cycles or one year.
Q. Who will be our contact during the tool build?
A. Once you have placed a purchase order with OMI a Denver based project manager will be assigned to the project. Once assigned, he will contact you to verify part design and tooling specifications. He will communicate with you on tool design, engineering changes and will supply you with weekly progress reports and periodic photos. It is the Denver based project manager who will be responsible for all communications with OMI staff in Asia.
